Last updated: June 15, 2026
This Privacy Policy describes how Madad ("Madad", "we", "us", or "our") collects, uses, shares, and protects information about you when you use the Madad website, the Madad customer mobile application, and the Madad vendor mobile application (collectively, the "Services").
By using the Services you agree to the practices described in this Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1.1 Information you provide
- Account information: your full name, mobile phone number, and optional email address.
- Verification: one-time passwords (OTP) sent to your WhatsApp number to confirm your identity.
- Orders and inquiries: the WhatsApp number you share with a vendor when sending an order, and any content you submit (reviews, ratings, listings, messages).
- Vendor information: if you register as a vendor, we collect your store name, branches, listings, photos, location, and related business details.
1.2 Information collected automatically
- Device and usage data: device model, operating system, app version, language, crash logs, and general usage statistics.
- Approximate location: derived from your IP address or device settings to show nearby vendors and listings. Precise location is only collected if you explicitly grant the permission.
- Cookies and similar technologies on the website for session management and analytics.
1.3 Permissions used by the mobile apps
- Internet & Network state — required to communicate with our servers.
- Notifications — to deliver order updates and important alerts through Firebase Cloud Messaging.
- Camera & Photos / Media — only used when you choose to upload photos for a listing, a profile picture, or support attachments.
- Location — optional, used to display vendors near you and to pre-fill your store or delivery location.
You can revoke any permission at any time from your device settings.
2. How We Use Your Information
- Create and secure your account and verify your phone number.
- Display listings, stores, and search results relevant to you.
- Forward your order inquiries to the relevant vendor so they can contact you on WhatsApp.
- Send transactional and service notifications (order updates, security alerts, policy changes).
- Detect and prevent fraud, abuse, and violations of our Terms of Service.
- Improve the Services and develop new features.
- Comply with applicable legal obligations.
3. How We Share Your Information
We do not sell your personal information. We share information only in the following cases:
- With vendors: when you send an order, we share your name and the WhatsApp number you provided so the vendor can contact you. Vendors are contractually required to use this information only to fulfil your request.
- Service providers: trusted infrastructure providers that help us operate the Services, such as hosting, Firebase (push notifications and analytics), and WhatsApp Business messaging. These providers access data only as needed and are bound by confidentiality.
- Legal requirements: when required by law, court order, or a competent Syrian authority, or to protect the rights, safety, or property of Madad, our users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to the same protections described here.
4. Data Retention
We keep your personal information only for as long as needed to provide the Services and for legitimate business or legal purposes. You may request the deletion of your account at any time (see Section 8).
5. Data Security
We apply reasonable technical and organizational measures to protect your information — including encrypted transport (HTTPS), hashed OTPs, access controls, and regular backups. However, no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Madad is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
7. International Data Transfers
Our servers and service providers may be located outside of Syria. By using the Services, you acknowledge that your information may be transferred to and processed in other jurisdictions that may have different data-protection rules than your own.
8. Your Rights and Choices
- Access and update your profile information from the app or website settings.
- Delete your account from the app. Deletion removes your personal data and listings, except where we must keep records for legal or dispute-resolution purposes.
- Manage permissions (location, notifications, camera) from your device settings.
- Opt out of non-essential notifications in the app settings.
9. Third-Party Services
The Services may contain links or integrations with third-party services (such as WhatsApp, Google Play Services, Apple App Store services, and Firebase). Their use of your information is governed by their own privacy policies, which we encourage you to review.
10. Changes to This Policy
We may update this Policy from time to time. Material changes will be announced in the Services or by notice to your account. The "Last updated" date at the top indicates when this Policy was last revised.
11. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or your data, please contact us:
- Email: support@madad-app.com
- Phone / WhatsApp: +963 95 585 0014
- Address: Damascus, Syria