Answers about Madad as it is today: searching and contacting stores, opening your store, projects and tools, and your account.
Madad is a market for building and finishing materials in Syria, with equipment, workshops, contractors and engineers as well. You search for what you need, then contact the store or the craftsman directly by phone or WhatsApp. Madad does not sell what is listed, and it is not a party to any agreement between you and a store.
Yes. Browsing and contacting stores are free, and so are opening a store and listing products in it. Madad takes no commission on any agreement between you and a store.
The whole market is in the Madad app, for Android on Google Play and for iPhone on the App Store: search, contact, wishlist, projects and store management. The website shows the product and store pages that people share, with call and WhatsApp buttons.
Five sections: "Materials" for what goes into a building, such as electrical, plumbing, tiles, paint, aluminium, gypsum and insulation. "Equipment" for sale and rent, from tools and scaffolding to machinery and transport. "Workshops" for single-trade craftsmen, such as tiling, painting, carpentry, metalwork and installations. Then "Contractors" and "Engineers". In materials and equipment you browse products; in workshops, contractors and engineers you browse the people and their work.
Yes. Any business in any Syrian governorate can open a store on Madad. Every store shows its city and branches in the "Contact" tab of its page, so you know where it is before you call.
Materials and techniques that are new to the Syrian market, having entered it within the last two years. Each innovation has a page explaining what is new about it, leading to its products and who sells them. Those not yet on the market carry a "Coming soon" tag and a "Notify me" button.
Type in the search bar using the words you use in the market, such as "tile adhesive" or "plumber", and results appear as you type. You can also tap the microphone and say what you are looking for, or browse the sections and shelves from the home screen. If you don't know the part's name, tap the camera and photograph it, or photograph the pattern you want to match, and Madad shows the closest it has.
On a product page, tap "Contact now" and choose "Call" or "WhatsApp". On a store page, the call and WhatsApp buttons stay at the bottom of the screen, and branch numbers are in the "Contact" tab. The WhatsApp message is written for you with the product name, so the trader knows what you are asking about. Contacting a store from the app requires signing in with your phone number.
Each store sets its own prices, and some products are listed as "Price on request". Pages that Madad prepared before their owners took them over are marked "Not managed", and their prices may be old. Confirm the price with the store before you agree.
Delivery is by the store itself, on its own terms. The product card shows what the store has stated: "Free delivery", "Paid delivery" or "Delivery not available". If it has stated nothing, you will see "Delivery status unknown", so ask when you contact it. Cement, steel, sand and blocks are requested from the "Building material" section with a price request.
From the "Building material" section in the app: choose the material and its specifications, enter the quantity, delivery address and date, then tap "Get price". Your request is registered with a number that reaches you in a notification, and the Madad team contacts you once it is priced; the price depends on the quantity and the delivery address. A price request is not a purchase, nothing is paid through the app, and you will find your requests under "My Orders".
When you call a store from a product page and then come back to the app, Madad asks you to rate the product. Your review appears on the product page without your phone number or email.
A store owner signs in with their phone number and proves it with a code sent on WhatsApp, and a page its owner has not taken over yet is marked "Not managed". Customer reviews are on its products. But Madad does not guarantee stores or that they keep their commitments, so agree on the price, delivery and warranty before you pay.
On the product, store or work page, open the ⋮ menu at the top of the screen, choose "Report", then the reason. We review reports within 48 hours, and anything that breaks the terms is removed.
In "My Account", tap "Start selling on Madad" and choose your activity: "Materials", "Contracting", "Engineering", "Equipment" or "Workshop / tradesman". Then enter the store name, phone number, city and specialty, and accept the terms. Your store is created at once and appears in its section; then you add your products or your work.
Yes, in the "Workshops" section. Open your store, choose "Workshop / tradesman" and then your trade, and add photos of your work under "Portfolio" and what you offer under "Services". Your page opens on your work, and you send it to customers as a single link from "Share my profile" instead of scattered photos on WhatsApp.
Madad prepared pages for some stores from information their owners had published, and they are marked "Not managed" until the owner takes them over. To take over your page, sign in to the app with the phone number published on it: a code reaches you on WhatsApp, and once you enter it the store is yours. If the published number is a landline or no longer yours, open your store page on the Madad website and tap "This is my store".
Open your store page on the Madad website, tap "This is my store", then "Remove the page". The page is hidden at once, and it is deleted permanently with its photos once you prove the published number is yours with a code sent to it on WhatsApp. If you have already taken the store over, deleting your account in the app removes it.
In "My Account", open the "Vendor Hub" and tap "Add New Listing". Choose the product category, enter its name and description, add photos and a price or choose "Price on request", then fill in the specifications its category asks for, such as size, colour and brand. Specifications feed the search, so people searching for them find your product.
If your products are in a PDF catalogue, an Excel file or on your company website, message us: we enter them into your store from that file.
No. A store has one number for calls and WhatsApp, with a WhatsApp button next to it. If WhatsApp is not active on your number, activate it there, because verification codes are sent on WhatsApp to that same number.
A place to gather the materials and workshops of your project: you add a product from its page, and a workshop from its store page, with the "Add to project" button. You invite the contractor, the owner or the engineer by phone number as an "Editor" or a "Viewer". Each note has a choice: "Shared" is read by all members, "Only me" is seen by no one else. Under "Handover" you write what you agreed on, and each line is ticked with the name of whoever ticks it on the day it is handed over.
Under "Construction Tools": Spirit Level, Plumb Bob and Protractor; Area Calculator and AR Tape Measure; Color Picker, Color Blender, Paint Visualizer and AR Paint Visualizer; Sound Meter, Light Meter and Vibratometer; and Unit Converter. They give estimates from your phone sensors and camera and are not calibrated instruments: do not rely on them where accuracy matters for safety or structure, and check with proper tools. The augmented reality tools need a phone that supports ARCore.
Browsing and searching need no account. Contacting stores, the wishlist, projects, reporting and opening a store require signing in: enter your mobile number, a code reaches you on WhatsApp, enter it and then your name. There is no password.
The code is sent on WhatsApp, so check that the number is correct and that WhatsApp is active on it. Wait for the countdown to finish, then tap "Resend". If your number is not Syrian, choose its country at the start of the field. If it still does not arrive, message us.
In "My Account", tap "Delete Account". Deletion is permanent: your name, number and email are deleted, along with your addresses, wishlist, reviews and projects, and your store if you have one. Your search history stays, detached from your name and number, and direct purchase requests stay as a record for the store. If you have already removed the app, the "Delete your account" page, linked at the bottom of our website, explains how to request it.
Arabic is the main language of Madad, and English is available: in the app from "My Account" then "Language", and on the website from the "عربي" button at the top of the page.
On WhatsApp or by phone at +963 95 585 0014, and by email at support@madad-app.com.
