Frequently Asked Questions

Madad is a trusted multi-vendor marketplace connecting customers with verified suppliers of building materials, finishing materials, logistics services, and workshops across Saudi Arabia. Our platform makes it easy to find, compare, and order construction materials from multiple suppliers in one place.

Madad is a trusted multi-vendor marketplace connecting customers with verified suppliers of building materials, finishing materials, logistics services, and workshops across Saudi Arabia. Our platform makes it easy to find, compare, and order construction materials from multiple suppliers in one place.

Creating an account is simple and free. Just click on "Login" and enter your mobile phone number. You will receive a verification code via WhatsApp. Enter the code to verify your account, and you're ready to start browsing and ordering!

Creating an account is simple and free. Just click on "Login" and enter your mobile phone number. You will receive a verification code via WhatsApp. Enter the code to verify your account, and you're ready to start browsing and ordering!

We are currently available in major cities in Damascus and its surrounding countryside, and we are rapidly expanding to cover more cities. Check our marketplace to see vendors available in your area.

We are currently available in major cities in Damascus and its surrounding countryside, and we are rapidly expanding to cover more cities. Check our marketplace to see vendors available in your area.

Yes! Madad is available on both iOS and Android. Download our app to browse products, connect with vendors, save favorites, and manage your orders on the go. The app offers the same great features as our website with added convenience.

Yes! Madad is available on both iOS and Android. Download our app to browse products, connect with vendors, save favorites, and manage your orders on the go. The app offers the same great features as our website with added convenience.

Browse our marketplace to find the products you need. When you find a product you're interested in, click "Send Order" and provide your WhatsApp number. The vendor will contact you directly via WhatsApp to discuss pricing, quantity, delivery, and finalize your order.

Browse our marketplace to find the products you need. When you find a product you're interested in, click "Send Order" and provide your WhatsApp number. The vendor will contact you directly via WhatsApp to discuss pricing, quantity, delivery, and finalize your order.

Yes! Since you communicate directly with vendors via WhatsApp, you can negotiate prices, especially for bulk orders. Many vendors offer discounts for large quantities or repeat customers.

Yes! Since you communicate directly with vendors via WhatsApp, you can negotiate prices, especially for bulk orders. Many vendors offer discounts for large quantities or repeat customers.

Payment is handled directly between you and the vendor. Most vendors accept bank transfers, cash on delivery, and some accept credit cards. You can discuss payment options with the vendor when they contact you via WhatsApp.

Payment is handled directly between you and the vendor. Most vendors accept bank transfers, cash on delivery, and some accept credit cards. You can discuss payment options with the vendor when they contact you via WhatsApp.

Yes, you can discuss order modifications or cancellations directly with the vendor via WhatsApp. It's best to communicate any changes as early as possible before the order is processed or shipped.

Yes, you can discuss order modifications or cancellations directly with the vendor via WhatsApp. It's best to communicate any changes as early as possible before the order is processed or shipped.

Madad offers four main categories: 1) Building Materials - cement, steel, bricks, sand, and structural materials. 2) Finishing Materials - tiles, paints, plumbing, electrical supplies, and fixtures. 3) Logistics & Heavy Machinery - cranes, trucks, excavators, and transport services. 4) Workshops - welding, carpentry, aluminum works, and custom fabrication services.

Madad offers four main categories: 1) Building Materials - cement, steel, bricks, sand, and structural materials. 2) Finishing Materials - tiles, paints, plumbing, electrical supplies, and fixtures. 3) Logistics & Heavy Machinery - cranes, trucks, excavators, and transport services. 4) Workshops - welding, carpentry, aluminum works, and custom fabrication services.

Each product listing shows the vendor's location and service areas. You can also filter products by city in the marketplace to see only items available in your area. Vendors typically specify their delivery coverage in their store profile.

Each product listing shows the vendor's location and service areas. You can also filter products by city in the marketplace to see only items available in your area. Vendors typically specify their delivery coverage in their store profile.

Absolutely! You can browse similar products from multiple vendors, compare their specifications, prices, and reviews. Add products to your wishlist to easily compare them later before making a decision.

Absolutely! You can browse similar products from multiple vendors, compare their specifications, prices, and reviews. Add products to your wishlist to easily compare them later before making a decision.

You can contact our support team with your requirements, and we'll help connect you with vendors who may have what you need. You can also reach out directly to vendors via WhatsApp to inquire about unlisted products.

You can contact our support team with your requirements, and we'll help connect you with vendors who may have what you need. You can also reach out directly to vendors via WhatsApp to inquire about unlisted products.

Delivery is arranged between you and the vendor. When you place an order, discuss delivery options, timing, and costs with the vendor via WhatsApp. Many vendors have their own delivery fleet, while others may coordinate with logistics providers on our platform.

Delivery is arranged between you and the vendor. When you place an order, discuss delivery options, timing, and costs with the vendor via WhatsApp. Many vendors have their own delivery fleet, while others may coordinate with logistics providers on our platform.

Delivery times vary depending on the product type, vendor location, and your location. In-stock items within the same city typically arrive within 1-3 days. Large orders or items requiring special handling may take longer. Discuss specific timelines with your vendor.

Delivery times vary depending on the product type, vendor location, and your location. In-stock items within the same city typically arrive within 1-3 days. Large orders or items requiring special handling may take longer. Discuss specific timelines with your vendor.

Minimum order quantities vary by vendor and product type. Some vendors have minimums for certain materials (like cement or steel), while others accept any quantity. Check the product listing or ask the vendor directly.

Minimum order quantities vary by vendor and product type. Some vendors have minimums for certain materials (like cement or steel), while others accept any quantity. Check the product listing or ask the vendor directly.

To become a vendor, register through our Vendor Portal. You'll need to provide your business information, commercial registration, and product/service details. Our team will review your application and get back to you within 2-3 business days.

To become a vendor, register through our Vendor Portal. You'll need to provide your business information, commercial registration, and product/service details. Our team will review your application and get back to you within 2-3 business days.

We verify all vendors through a thorough process that includes checking commercial registration, validating business location, and reviewing their products/services. Verified vendors display a verification badge on their store profile.

We verify all vendors through a thorough process that includes checking commercial registration, validating business location, and reviewing their products/services. Verified vendors display a verification badge on their store profile.

Madad offers different subscription tiers for vendors. Basic listing is free with limited features. Premium plans include additional benefits like featured listings, priority placement, promoted store status, and advanced analytics. Contact our vendor team for pricing details.

Madad offers different subscription tiers for vendors. Basic listing is free with limited features. Premium plans include additional benefits like featured listings, priority placement, promoted store status, and advanced analytics. Contact our vendor team for pricing details.

First, try to resolve the issue directly with the vendor via WhatsApp. If you can't reach a resolution, contact our support team through the app or website. We'll mediate between you and the vendor to help resolve the issue.

First, try to resolve the issue directly with the vendor via WhatsApp. If you can't reach a resolution, contact our support team through the app or website. We'll mediate between you and the vendor to help resolve the issue.

You can reach our support team through multiple channels: WhatsApp support, email at support@madad.com, or through the contact form on our website. Our support team is available Sunday to Thursday, 9 AM to 6 PM (Saudi Arabia time).

You can reach our support team through multiple channels: WhatsApp support, email at support@madad.com, or through the contact form on our website. Our support team is available Sunday to Thursday, 9 AM to 6 PM (Saudi Arabia time).

Yes, we take data privacy seriously. Your personal information is encrypted and stored securely. We only share necessary contact information (like your WhatsApp number) with vendors when you place an order. Read our Privacy Policy for detailed information on how we handle your data.

Yes, we take data privacy seriously. Your personal information is encrypted and stored securely. We only share necessary contact information (like your WhatsApp number) with vendors when you place an order. Read our Privacy Policy for detailed information on how we handle your data.

Yes! After completing a transaction, you can leave a review and rating for the vendor and their products. Your honest feedback helps other customers make informed decisions and helps vendors improve their services.

Yes! After completing a transaction, you can leave a review and rating for the vendor and their products. Your honest feedback helps other customers make informed decisions and helps vendors improve their services.